Net Media Planet Wins The Best Agency-led Performance Marketing Campaign Award

We are delighted to be the winner of the Best Agency-led Performance Marketing Campaign award at the Performance Marketing Awards 2014.

We are proud to have been recognised as leaders amongst the 8 nominated agencies by the performance marketing industry’s best minds for our innovative Paid Search and TV integration campaign with national retailer, Superdrug.

 

The winning campaign, entitled The Power of Now: TV-Online, utilised a bespoke tool in our proprietary technology platform to enable real-time campaign adjustments in response to signals of on-site engagement at times when TV advertising would influence website visitor behaviour.

 

The Performance Marketing Awards (PMAs), organised by PerformanceIn, recognise and promote excellence in the online performance marketing industry. To win the award, the campaign had to successfully pass through a comprehensive judging process and achieve very high marks in each of the judging criteria; this is an achievement that only a fraction of campaigns earn each year.

 

Well done team, a fantastic effort!

 

Finally, congratulations to all winners on the night.

 

5 Tips for Expanding Internationally with Paid Search

With many UK brands now seeking growth through international expansion, we take a closer look at how brands can successfully expand their international operations with Paid Search and Display. Focusing on international campaign management and execution, this article offers our top tips on running effective campaigns targeted to different territories.

 

Please click here to see our earlier article on 5 Tips for Introducing a Brand into a New Territory.

 

Our top 5 tips for international expansion

1. Decide which countries to target

When expanding internationally, a good starting point for advertisers is to research which territories are likely to perform well:

  • Use tools such as Google’s Keyword Planner with its Traffic Estimator function to find out the level of brand awareness of your brand in a target territory by estimating the average monthly impressions your brand may receive.
  • To gain further insights on new territories, we would suggest that you create a worldwide brand campaign targeting all countries and all languages, while being careful to exclude any territories where you already have campaigns running. By running a worldwide campaign, you will be able to assess which locations drive the most traffic and sales. Let the campaign run for at least 2 weeks and you will see the territories which are performing the best. The highest performing campaigns should then be separated and optimised individually.

 

2. Find the right keywords

Building a strong keyword list for your campaign will help you ensure that your ads show to your target customers as they search for specific terms or visit certain websites. To find the right keywords for your campaign, we would suggest you:

  • Use keywords which perform well in the UK as a starting point, as these are likely to perform well in international territories too. Start with exact match keywords and then expand into phrase match keywords. This will allow you to see which terms users are searching for in a particular territory and therefore enable you to grow the campaign.
  • Expand your keyword selection further by using Google’s Keyword Planner to see which keywords are likely to drive the most impressions for a given territory. We have found that misspells of brand terms and products names tend to perform well in international territories and can be effective in driving more traffic to your website.

 

3. Localise your language

When running multi-language campaigns, it’s important to ensure that your ads resonate with different, local audiences:

  • Ensure you use a reliable translation service to accurately and appropriately translate your ad copy. Consumers are less likely to click on ads which do not read well.
  • Separate campaigns by language as this will allow you to target consumers who speak a local language differently to consumers who speak English. This is particularly important for UK brands that are looking to tap into the lucrative expat market. It is worth noting that there is no conclusive link to show that consumers will always prefer to click on ads in their local language, therefore this important to test ads in different languages across all target territories.

 

4. Drive more performance with effective ad copy

There are many factors which should be considered when creating ad copies for an international territory. Each territory will vary and react to ad messages in different ways:

  • Test different types of ad copy as small changes to ad copy can have a significant impact on CTR. For example, we performed a split test adding ‘/au’ at the end of the display url for an international client running campaigns in Australia. CTR for this ad copy was +17% higher than the ad copy without ‘/au’ at the end of the URL. In another test, we trialled different discount codes for a retail client who was trying to improve performance in low converting territories. By using discount-led messages in ad copy we were able to increase CTR by +22% in these territories.
  • Research the preferred terms and phrases used in your target territories, for example use “Shipping” in ad copies for the US rather than “Delivery”. It is also important to understand seasonality factors and key dates for your targets territories, for instance Christmas Day is on 7th January in Russia.

 

5. Don’t lose a sale due to poor landing pages

When trying to drive more onsite conversions, it’s important to test the most effective landing page for your target territory. There are a number of different ways to optimise landing pages:

  • Localise the language of the landing page to the territory that your campaign is running in. We tested a simple localised landing page in the US against a UK landing page. The localised landing page had a 95% higher conversion rate than the UK landing page.
  • In territories where you are receiving a large number of clicks through to the landing page but a low number of sales, test a localised landing page with images of local currency and clear messaging on local delivery options as this should improve conversion rate.

 

 

To sum up

In conclusion, knowing which territories already have a strong brand presence is key in generating sales internationally. By creating a worldwide campaign you will be able to understand which territories have higher traffic and sales volume and build campaigns accordingly.

 

When optimising your international campaigns it is important to take into consideration the differences between the different territories. By adopting some of our recommendations to help localise your campaigns to each target territory, you will be well equipped to run successful international Paid Search campaigns. Good luck!

 

Case Study: Building a new customer base in the UK

We are pleased to share a new case study of our work with well-known international travel brand, Sunweb. Adopting a new approach, we integrated Paid Search and Display advertising to help effectively reach a new audience and successfully help build a customer base in the UK.

 

Challenge

Sunweb are a leading international specialist tour operator. They have an established customer base in Europe and were looking to increase brand awareness in the UK and build its customer base locally. They appointed us to help them achieve this through Paid Search and Display advertising. We believed that we could use an integrated Paid Search and Display advertising strategy to increase brand awareness and drive incremental bookings in the UK.

 

Our Approach

Sunweb has some brand awareness in the UK, and as such already has some existing traffic to the website from UK consumers. To capture this existing search traffic, we launched a Paid Search campaign promoting Sunweb’s holiday services through a series of text ads. Messaging was designed specifically to drive consumers directly to the website.

 

To expand reach further, we implemented a Programmatic Display prospecting campaign promoting Display ad placements on contextually relevant websites. This approach was designed to target new consumers who fit a pre-defined audience profile, who we believed would have an active interest in the type of holiday being offered by Sunweb.

 

To drive more online bookings, we analysed campaign conversion data to pinpoint the times at which most on-site conversions were made. Using this data, we commenced a retargeting campaign to pursue our target consumers at times when we knew that they would be most likely to convert.

 

Results

The campaign has been a great success. Since launch, UK revenue has increased by +96% and bookings by +36% month on month. At the same time we have also managed to decreased cost per acquisition by 73%.

 

For further information on this campaign, please don’t hesitate to get in touch by contacting Digby at digby@netmediaplanet.com.

 

Channel crossing: creative offline to inform online

As Paid Search and Display advertising specialists we are passionate about running great campaigns, and are always looking to see how we can drive even more performance from them. So, when a fashion retail client invited us to attend a recent launch of their new product range, we jumped at the chance. Little did we know that it would have a wide ranging influence on the future strategy for our Paid Search and Display campaigns, not only at a strategic level, but tactically also.

 

In this article, we share some of the insights gained from this day, and highlight just how important offline marketing activity is for driving more performance from your online marketing campaigns.

 

Here we share our top 4 key takeaways from the day:

1. Planning for campaign preparation:

The day proved invaluable in helping us to create a plan for a new high performing campaign, well in advance of its launch date. Following the day, we have:

  • Created a schedule for each campaign, and are working collaboratively with the client on key campaign elements such as the development of new landing pages for the separate collections and new remarketing lists. This means that we will be able to coordinate launch times and product pushes with consistent messaging and creative to offline marketing activity.
  • Gained insight into the trends that will be directing fashion over the next 6 months. We also learned what the press had picked out as ‘the next big thing’, which since the press ultimately dictates fashion is really important. This means that we can prepare specific campaigns to push these target products – and capitalise on the buzz that the press interest will generate around them.

 

2. Understanding consumer engagement behaviours:

We gained a number of insights on the target audience from the client’s in-house marketing team. As a result we have been able to further refine our online marketing efforts to reach our core target audience with a specific interest in this new product range. The insights gained have:

  • Informed our optimisation strategy so that campaigns can be fully optimised with known contributors to high converting opportunities – such as time of day, device targeting and seasonality factors.
  • Improved our understanding of our target demographic which has helped us to develop highly specific remarketing lists.
  • Informed our website placement and topic targets for Display marketing. As a result we can find new ways to add further influence to the target consumer through the purchasing funnel.

 

3. Getting the terminology right:

We learned about the new terms that consumers and the media will use to search, find and talk about the new product range. New words entered our vocabulary, such as double-sided bags and trophy skirts. As a result we have:

  • Found new keywords to match future search queries to inform long tail keywords and additionally expand our existing keyword selection to capture more traffic.
  • Developed compelling messaging which incorporates the new terms that consumers will be using to talk about products. This will ensure that our ad copy is in tune with the latest consumer trends and terms.

 

4. Bringing creative synergies:

We learned more about the offline creative that will be used to promote the range and gained ideas of creative styles and imagery – in terms of colour palette, tones and formats. As a result we have:

  • Identified the best images to use for image ad extensions in our Paid Search campaigns that will present a look and feel consistent with offline marketing activity, while bringing consumers to the site.
  • Developed the most impactful creative banners to continue connecting with consumers through Display advertising while they browse other websites.
  • Applied the most effective imagery to develop compelling land pages that will keep consumers onsite and drive conversions.

 

In summary:

Attending this press day has not only enabled us to bring brand new ideas to our Paid Search and Display campaigns, it has given us a better view of the target audience and a clearer picture of our client’s overall strategy.

 

Sometimes it can be all too easy to get set in what is happening in your Paid Search and Display campaigns so that you miss the bigger picture of the overall marketing strategy.

 

Paid Search and Display is just one cog in the marketing machine. Gaining new business insights allows this cog to be better cut, better positioned and better oiled for what is to come, and to help the marketing machine work at maximum capacity. Seeing how the business operates first-hand has helped to drive our campaign direction over the first half of the year and we look forward to delivering some fantastic results!

 

Watch this space!