We are delighted to be able to say that NMPi took home the gold last night at the NORA 2018 Excellence Awards, winning “Best Digital Agency” in the evening’s proceedings.
These awards recognise the best of the best in Solution Providers for the retail industry of Australia. Most importantly, these awards are voted on by the retail industry itself. This win demonstrates our experience and expertise across retail, and that this has translated into real results for our clients.
A big thank you to all the retailers and clients who took the time to vote for us, and a huge congratulations to our amazing team. This award recognises the phenomenal work they’ve been doing to drive performance for our clients and partners.
We are very excited to announce that NMPi has been shortlisted in the inaugural NORA Solution Provider Excellence Awards in the Best Digital Agency category.
The NORA network is an influential business network for New Retail in Australia. While they organise awards across the retail sector, this is the first year of the Solution Provider Excellence Awards. Their desire is to recognise the essential contribution that solution providers give to Australian Retail.
NMPi is Australia’s largest independent digital agency focussed specifically on retail, and our success has been fuelled by a truly customer-first approach. We provide fully transparent media buying, commercial agreements and reporting.
Last year, we were invited to be the keynote speaker, alongside Bonds, at the Google Retail Academy, demonstrating our expertise and high regard within the retail marketing landscape. Our presentation focussed heavily on the integration of customer data to help create a single view of the customer across both online and offline touchpoints.
Alongside this, NMPi acquired both boutique Paid Social specialists MediaPact and digital creatives specialists Joystick earlier this year. This was borne from a desire to create a flawless experience for the customer by removing the silos inherent within digital marketing.
The Best Digital Agency category is a “people’s choice” award, voted for by retailers. Voting is now open to all retailers so please take a minute to cast your vote.
Joystick officially joins the NMPi and DQ&A family today, as we sign the contracts and complete the acquisition. After announcing our agreement to acquire Joystick at Cannes a few weeks ago, we are very excited to begin working with them to reinvent what it means to be a customer-centric digital marketing specialist – whether that’s as a creative, media, or technology specialist.
Together, this means that we can provide a more complete digital marketing service focused on a brilliant customer experience. Not only can we offer digital media strategy and management across Paid Search, Display and Paid Social advertising, but we can also offer targeted and personalised creative solutions at scale, such as Dynamic Ads, Programmatic Creative, and Rich Media Display Ads, and even tailored digital experiences with Responsive Website Development, Experiential Apps and Campaign Landing Pages.
“It’s been months of hard work from many people on our teams, and we’re very excited to start building on this relationship and working closely with the Joystick team,” says NMPi CEO Luke Judge. “Together, we will be able to improve the way that people engage with advertising, and break down the silos that have found their way into the industry.”
Sara Francis, CEO of Joystick added, “It was incredibly important for us to find a partner who shares our ideals and our belief that the perfect blend of technology, data and artistry makes every execution smarter, more dynamic and more effective. NMPi and DQ&A are a perfect fit, and we are looking forward to the future.”
Joystick bring over 90 digital creative experts across 5 international offices to the group, increasing our global presence to over 340 employees across 16 offices from Los Angeles to Malaysia. They bring with them an extensive clientele that includes Google, HBO, Disney and Kroger, adding to NMPi and DQ&A’s clients such as, L’Oréal, Papa John’s, Hanes, Freeview, Melia Hotels, and Samsung.
We’ll be bringing together speakers from NMPi, DQ&A and Joystick as well as Harvey Nichols and Charlotte Tilbury to show how you can break down the silos between media, creative and technology to drive flawless customer experience. It’ll be one you won’t want to miss, so make sure you register to join us in London, or on our live stream: Register Now
This acquisition was completed by NMPi and DQ&A UK’s parent company, Net Media Planet Ltd.
Sara has over 18 years experience in digital marketing, having begun her career primarily focused on entertainment working for such companies as Miramax, Deep Focus, and Moxie Interactive. In 2010 she began her career at Joystick, leading the Los Angeles office and account management team company-wide before being elevated to CEO.
We sat down with Sara to find out more about her, the agency, and what she’s looking forward to about this acquisition.
How do you think the industry will benefit from a joint media and creative agency?
Every digital touchpoint is an opportunity to create a connection and a conversation with the audience. At Joystick, our quality creative plays an integral part in campaign performance and ROI, something that is lacking in many campaigns. But oftentimes creative work is created without a complete picture of the consumer journey, making it hard to truly have an impact.
By joining forces with NMPi, we are able to close the gap between creative, media and technology. Media and creative have been extremely fragmented, now that we’re together, we can break down the barriers that exist. We’ll have more control over the customer touch points and the consumer’s experience throughout the brand journey.
This may sound lofty, but we want to build a web where people love ads. Love them because they’re a great experience and are useful. This is what inspires us every day and we believe we’re working with the right partners and clients to make this happen.
What innovative technologies and strategies do you think NMPi will gain from adding a creative perspective to their digital offering? Conversely, what insight will Joystick gain from partnering with a global digital agency such as NMPi?
Joystick is one of the first creatively-led agencies with deep expertise in ad technology. This will add a number of complimentary service offerings to NMPi. Our work in innovative technologies will add a robust offering to brands who are looking to add immersive experiences to their mix or augment their voice and visual search strategies.
Conversely, we look forward to combining our dynamic creative expertise with NMPi’s skilled programmatic strategists to offer a full-service solution unmatched by others. We’ll have audience and creative alignment that will enable us to create truly personalized creative and ad relevancy that delivers results.
What plans for growth do you have in the upcoming year?
Well for starters, we’ll need to service a global client base and expand existing services into new markets. We also see immediate opportunity to expand how we’re working with our current technology vendors.
So all of this will mean that we’ll need to grow our team and invest in our talent to learn about how to bring our collective services together. We see our new global footprint and expanded capabilities as a huge opportunity for growth.
What are the challenges facing digital marketers in the coming twelve months?
We’ve been having meaningful discussions with brands around how they think about activating brand and business growth. We all desire to create meaningful brands fueled by consumer-first thinking and data. Many want to know how to action their data and sequence ads and content to work together to keep things fresh and relevant to consumers at any moment.
We’ve also heard a lot about the challenge of maintaining creative quality with programmatic buying. That’s a challenge we’re going to take head-on. We’re bringing high touch creative to programmatic. We plan to roll out a suite of high impact creative formats for programmatic delivery which is something the industry desperately needs.
What do you look forward to most with this partnership?
We look forward to re-imagining what it means to be digital marketing specialists. We are in essence bringing art and science together. Data-driven creative is our art. And with our creative chops combined with the expert minds of NMPi’s analysts, we can push that even further.
We are also looking forward to expanding our global footprint to have service areas in 16 countries and a team of over 340 of the most highly trained experts across search, display, video, social, data and analytics.
Personally, I’m excited about the opportunity to collaborate with our collective of agencies. We’re all specialists in our respective disciplines and we now can work closely and non-competitively on what the future agency model looks like.
What is the most exciting recent development in digital marketing?
Well, to be honest, there are always exciting new developments in digital marketing. We’re always developing emerging formats using new advancements in technology and putting them to work in new ways.
We’re also happy to see that platforms are doing more to create a space to give a creative a voice. Great creative is finally getting a spotlight again which is a huge priority for us.
And lastly, what is your favourite project that you have worked on?
There are so many I consider my favorite, it’s hard to pick just one. A recent favorite would have to be the voice-enabled unit that we worked on with our client and partner True[X] for Amazon Echo. Our team had seen how more and more people were using voice search and we wanted to see if we could put this to work in an ad by using speech to text conversion technology. When True[X] came to us with a voice-activated experience they were working on with Amazon Echo, we had a couple of approaches to recommend. The result was a highly engaging and entertaining voice-enabled ad unit that featured the Echo’s capabilities in a compelling way. This is a great example of the true collaboration we love having with all our partnerships.
Today, we are so delighted to announce that NMPi and our sister company, DQ&A, have agreed to acquire a fantastic international digital creative specialist, calledJoystick.
Established in 2006, and now with a team of over 90 digital creative experts in New York, Los Angeles, London, Santo Domingo, and the Philippines, Joystick is a market leading creative specialist with extensive expertise in data-driven dynamic ad technologies, and is one of only four DoubleClick Certified Creative Partners in both the UK and the US.
Joystick works with some really incredible and exciting brands including, Disney, Nissan, HBO, and Kroger. In a recent project for Google, Joystick created a dynamic ad which had over 60,000 different creative variations and was localised for an impressive 22 markets and 7 languages.
We are looking forward to joining forces with a company who shares our belief that the perfect blend of technology, data and artistry makes every execution smarter, more dynamic and more effective.
NMPi CEO of UK & US, Luke Judge, shared his thoughts on why this acquisition is so important: “As data gives us a better understanding of the consumer and their online journey, we are seeing a rapid shift in the digital ecosystem. It’s no longer about choosing channels to run your marketing activity; now the spotlight is on creating a flawless experience for the consumer. This is exactly why we are focused on reinventing what it means to be a digital marketing specialist, and joining forces with Joystick is a major step in that journey, allowing us to offer a more end-to-end service focused on brilliant customer experience.”
With this acquisition, NMPi is now able to directly offer our clientstargeted campaign solutions including, Dynamic Ads, Programmatic Creative, and Rich Media Display Ads, as well astailored digital experiences with Responsive Website Development, Experiential Apps and Campaign Landing Pages.
We sat down with Sara Francis, CEO of Joystick, to get her thoughts on the agreement: “This is an exciting time for our businesses to come together as one strong force. The alignment could not be more perfect with what we do and where we want to go. We look forward to leading the way in digital innovation and collectively creating a compelling offering for clients.”
With over 18 years experience in digital marketing, Sara is a seasoned executive with extensive knowledge in management, client strategy and business development. For the first part of her career, Sara focused primarily on the entertainment vertical working for such companies as Miramax, Deep Focus and Moxie Interactive. In 2010 Sara joined Joystick to lead the Los Angeles office and account management team company-wide before being elevated to CEO.
Our sister company, DQ&A, is Google DoubleClick’s largest EMEA partner in the technology and professional services field. When combined with Joystick’s DoubleClick Creative Partner status, the acquisition forms a strengthened DoubleClick relationship, further solidifying its strategic offering and authenticity within the digital industry.
CEO of DQ&A, Mike Ossendrijver, added: “We saw a significant gap in the market for a solution that will enable our clients to enhance all aspects of the customer’s online media journey, and we couldn’t be more excited to finally close the marketing loop by combining technology, data, media, and now industry-leading creative services. Digital innovation is at the heart of NMPi and DQ&A, and this acquisition will bring further opportunities for us to drive development with the use of Joystick’s Innovation lab and its deep creative industry knowledge and partnerships.”
This news follows our 2017 global expansion into 6 new markets, including 2 offices in the US, as well as our recent acquisition of U.S boutique Paid Social specialists, MediaPact. With DQ&A also launching in South-East Asia, Australia, Africa and Italy, this only serves to strengthen the marketing group’s international presence and localised expertise. As a group, we are now able to boast a global presence of 340 people across 16 offices.
The acquisition is subject to standard completion procedures and is expected to complete within the month.
If you would like to receive any further information, do not hesitate to get in touch.
Today, we are really excited to announce the addition of two new offices to NMPi. Over the past year, we have launched our brand in 8 new markets, including, Australia, Malaysia, the Netherlands, Singapore, Switzerland, South Africa, and now New York and Los Angeles in the US!
We currently work with 27 brands in the US including, Saks Fifth Avenue, and Autodesk. “The US has always been an exciting region for us,” explains Alex Moody, Partnerships Director, North America. “The NMPi team and I are looking forward to catching up with all our US clients and partners over the coming months and exploring the opportunities that a permanent base provides including, broadening our strong relationship with Google which has been a major factor in our global success.”
The launch of our US offices follows a significant client win. In September this year, we began delivering Paid Search, Display, Paid Social and Analytics services for US retail group, Fullbeauty Brands, and seven of their subsidiary companies. Fullbeauty Brands has specialized in plus-size clothing for women and men in the US for over 100 years and includes the popular brands Jessica London, ellos, Woman Within, and King Size Direct.
“The transition of our paid media channels for 7 brands has been flawless. They truly feel like an extension of the team rather than an agency,” commented Vice President of Digital Marketing at Fullbeauty Brands, Bobby Missry.
“As a key market for NMPi, the US was the natural next step to continue our international expansion,” states Luke Judge, CEO (Europe & US).”Relationships like Fullbeauty Brands, Pitney Bowes, and Google are just the beginning, and we are excited to move forward in 2018.”
We’re pleased to announce that Clicks2Customers has rebranded its operations across Asia to NMPi as the company expands globally.
After having operated in the Asian market for over 7 years, we will begin trading as NMPi as of today. Currently, NMPi has offices in Australia, South Africa, the UK, the Netherlands, and Switzerland.
“We are excited about the name change as it forms part of the group’s ambitious growth plans for the Asian market. At NMPi we understand that it is important to align to a global marketplace but it is equally important in understanding the local nuances across this region of the world. For this reason, we have localised teams based throughout the ASEAN markets” – Philip Mostert, Managing Director of NMPi Asia.
NMPi and Clicks2Customers share parent company, IncuBeta Group. The company began in 2003 and has grown steadily, now employing more than 400 full-time staff in 13 countries.
“The expansion into the Asian market will allow the global NMPi group to share their unique strategies, processes, and tools. Together, we are strengthening our international positioning and our comprehensive services which will, in turn, significantly benefit local clients,” says Alan Lipchitz, IncuBeta Group CEO.
We offer our clients a full range of digital marketing services: digital strategy and planning, SEO, display marketing and media buying, real time bidding (RTB), paid search (PPC), social media marketing, analytics, and data intelligence.
“The Asian market is showing a growing sophistication as our local marketing professionals embrace new technology and its ability to deliver meaningful business benefits. NMPi Asia is ideally positioned to help clients deliver campaigns which can easily measure up to the best in the world,” says Jonathan Gluckman, CEO of NMPi Asia-Pacific and Africa.
NMPi is excited to announce the rebrand of its fourth international office in the space of 6 months. As of today, we are expanding our brand to Cape Town, South Africa.
We are pleased to be partnering once again with our sister company, Clicks2Customers, to bring our agency services together under the same brand.
The South African Agency team will be lead by Adriaan Strydom, Managing Director of Clicks2Customers. Strydom has an extensive background in digital performance marketing and joined incuBeta’s executive team in 2005.
“The rebrand is a culmination of months of planning to align our service offering and company into a global outfit which is able to provide the very best insight, strategy and delivery to South African companies. Our clients can expect the same business and technical support, with the added benefit of all the knowledge and deep insight from our global team,” comments Adriaan Strydom, Managing Director of NMPi South Africa.
Strydom added, “The South African market is showing a growing sophistication as our local marketing professionals embrace new technology and its ability to deliver meaningful business benefits. NMPi South Africa is ideally positioned to help clients deliver campaigns which can easily measure up to the best in the world,”
CEO of NMPi UK, Luke Judge, was pleased to see the agency on track with its plans for global expansion. “We had planned extensive global expansion this year and I’m thrilled to see that we’re on track with realising those goals” stated Judge, “The rebranding of the South African office is not the end of the road for NMPi this year, we still have plans of reaching across to the US and South East Asia. This has been an exciting, and big year for our agency, and I’m extremely proud of our efforts.”
Australian digital media agency, Clicks2Customers (C2C), has just announced a rebrand. As of today, they will be delivering their award-winning approach under the NMPi brand.
Clicks2Customers is known for their work with leading APAC retail brands including, Bonds, Rebel, Woolworths & Topshop. This rebrand will see them joining forces with their sister company NMPi. Originally founded in London, NMPi offers comprehensive media planning, implementation, and performance advertising across all digital channels.
With over 250 employees across 4 global locations, C2C will be joining a network of agencies delivering localised digital campaigns.
“This is an opportunity for two companies to come together and share nearly 30 years of knowledge and experience in the industry. This was a perfect match for us; by utilising the skills built up by NMPi in the UK market we can increase our local proposition, and offer a much wider portfolio of services to our Australasian clients” says Sam Shennan, Managing Director of NMPi Australasia.
The move into the Australian market is part of an ongoing international expansion strategy. “Over the next year we will continue to grow our business and the knowledge we share across the business. The expansion enables us to implement even more complex international campaigns with local insight, “said Luke Judge, Managing Director of NMPi (UK).
“The introduction of NMPi into new markets allows the transfer of some unique strategies, processes, and tools. Together, we are strengthening our international positioning and our comprehensive services,” continues, Judge. “The future is bright as we continue to evolve in the Australian market and learn from our international colleagues. This expansion enables us to offer unparalleled service, and a premium digital proposition to our customers across the globe. We look forward to this exciting new addition to the NMPi family and to our continued growth throughout 2017 and beyond,” says Shennan.
Last week, we looked at some of the current issues around advertising in part I of our two part series on transparency. This week, we examine why these issues must matter to agencies and advertisers and what needs to change in order to restore consumer trust.
Facebook marketing strategist, Jon Loomer, pinpoints the main issue with this: “On one hand we expect the numbers to be accurate, we need the numbers to be accurate. And Facebook, for the sake of perception and trustworthiness, needs the numbers to be accurate.”
Accuracy and trust are integral to any brand. While Facebook has received the brunt of the fallout from this, it isn’t just a problem with Facebook; the issue goes well beyond them. Even if marketers are unsure of where they sit in terms of the damage caused by the Facebook reporting scandal (or non-scandal), the issue remains two-fold: 1.) that companies like Facebook are viewed as operating from within a “walled garden”, a closed system with little to no objective scrutiny, 2.) With no reliable third party measurements in place across the board, it means a serious loss of trust, and that in the long run, is the biggest issue for advertisers going forward.
Fight Against Fraud
While thefight against fraud has intensified, according to eMarketer, ad fraud costs advertisers billions every year in lost revenue, to the tune of$7.2 billion in 2016, according to Ad Age. In spite of this staggering amount, many agencies display a rather ambivalent attitude when it comes to ad fraud. There is a persistent idea that it just comes with the territory, it’s just part of the cost of doing business. There is also the belief thatad fraud will never be fully eradicated because, for all its losses, it is too lucrative to abandon entirely. Ad fraud measurements haven’t been standardised, allowing agencies to pick and choose what anti-fraud companies will make their practices look best. Even fraud detection companies don’t want to combat fraud too effectively because they would essentially put themselves out of business. Fraudsters, ad agencies, and fraud-detectors are all making money, so while the complaints fly, there is still an understanding that this may never be fully eradicated. This puts marketers in a difficult position (going back to transparency) because this sort of activity is anything but transparent.
In terms of ad-fraud, agencies can also use third-party verification to ensure objective authentication that what the client has paid for will land on a credible page to prevent their ads from being shown alongside undesirable content. Third party ad verification also helps prevent any bidding on these types of auctions. Some DSPs also have built in technology to automatically detect and block bot traffic.
This signals a major shift in the industry – brands are no longer willing to put up with excuses from agencies and marketers. Expectations are higher, as is the demand for action and transparency. If Google can be affected by such a large scale revolt, complacency and lack of transparency will invariably negatively impact smaller agencies that can’t account for their client’s ad whereabouts. Advertisers need to take their cues from Google and make similar changes in order to keep up with these new industry requirements.