NMPi and DQ&A Complete Acquisition of Creative Specialist, Joystick

Joystick officially joins the NMPi and DQ&A family today, as we sign the contracts and complete the acquisition. After announcing our agreement to acquire Joystick at Cannes a few weeks ago, we are very excited to begin working with them to reinvent what it means to be a customer-centric digital marketing specialist – whether that’s as a creative, media, or technology specialist.

Together, this means that we can provide a more complete digital marketing service focused on a brilliant customer experience. Not only can we offer digital media strategy and management across Paid Search, Display and Paid Social advertising, but we can also offer targeted and personalised creative solutions at scale, such as Dynamic Ads, Programmatic Creative, and Rich Media Display Ads, and even tailored digital experiences with Responsive Website Development, Experiential Apps and Campaign Landing Pages.

“It’s been months of hard work from many people on our teams, and we’re very excited to start building on this relationship and working closely with the Joystick team,” says NMPi CEO Luke Judge. “Together, we will be able to improve the way that people engage with advertising, and break down the silos that have found their way into the industry.”

Sara Francis, CEO of Joystick added, “It was incredibly important for us to find a partner who shares our ideals and our belief that the perfect blend of technology, data and artistry makes every execution smarter, more dynamic and more effective. NMPi and DQ&A are a perfect fit, and we are looking forward to the future.”

Joystick bring over 90 digital creative experts across 5 international offices to the group, increasing our global presence to over 340 employees across 16 offices from Los Angeles to Malaysia. They bring with them an extensive clientele that includes Google, HBO, Disney and Kroger, adding to NMPi and DQ&A’s clients such as, L’Oréal, Papa John’s,  Hanes, Freeview, Melia Hotels, and Samsung.

Joystick will be making their first official outing as part of the family at our July seminar, “Great Experience: Where Art and Science Meet.”

We’ll be bringing together speakers from NMPi, DQ&A and Joystick as well as Harvey Nichols and Charlotte Tilbury to show how you can break down the silos between media, creative and technology to drive flawless customer experience. It’ll be one you won’t want to miss, so make sure you register to join us in London, or on our live stream: Register Now

This acquisition was completed by NMPi and DQ&A UK’s parent company, Net Media Planet Ltd.

Introducing: Sara Francis, CEO of Joystick

A few weeks ago NMPi announced that we would be acquiring US creative specialists, Joystick. We are very excited to have Joystick’s entire leadership team, including Sara Francis, remain on post-acquisition.

Sara has over 18 years experience in digital marketing, having begun her career primarily focused on entertainment working for such companies as Miramax, Deep Focus, and Moxie Interactive. In 2010 she began her career at Joystick, leading the Los Angeles office and account management team company-wide before being elevated to CEO. 

We sat down with Sara to find out more about her, the agency, and what she’s looking forward to about this acquisition.

How do you think the industry will benefit from a joint media and creative agency?

Every digital touchpoint is an opportunity to create a connection and a conversation with the audience. At Joystick, our quality creative plays an integral part in campaign performance and ROI, something that is lacking in many campaigns. But oftentimes creative work is created without a complete picture of the consumer journey, making it hard to truly have an impact.

By joining forces with NMPi, we are able to close the gap between creative, media and technology. Media and creative have been extremely fragmented, now that we’re together, we can break down the barriers that exist. We’ll have more control over the customer touch points and the consumer’s experience throughout the brand journey.  

This may sound lofty, but we want to build a web where people love ads. Love them because they’re a great experience and are useful. This is what inspires us every day and we believe we’re working with the right partners and clients to make this happen.

What innovative technologies and strategies do you think NMPi will gain from adding a creative perspective to their digital offering? Conversely, what insight will Joystick gain from partnering with a global digital agency such as NMPi?

Joystick is one of the first creatively-led agencies with deep expertise in ad technology. This will add a number of complimentary service offerings to NMPi. Our work in innovative technologies will add a robust offering to brands who are looking to add immersive experiences to their mix or augment their voice and visual search strategies.

Conversely, we look forward to combining our dynamic creative expertise with NMPi’s skilled programmatic strategists to offer a full-service solution unmatched by others. We’ll have audience and creative alignment that will enable us to create truly personalized creative and ad relevancy that delivers results.

What plans for growth do you have in the upcoming year?

Well for starters, we’ll need to service a global client base and expand existing services into new markets. We also see immediate opportunity to expand how we’re working with our current technology vendors.

So all of this will mean that we’ll need to grow our team and invest in our talent to learn about how to bring our collective services together. We see our new global footprint and expanded capabilities as a huge opportunity for growth.

What are the challenges facing digital marketers in the coming twelve months?

We’ve been having meaningful discussions with brands around how they think about activating brand and business growth. We all desire to create meaningful brands fueled by consumer-first thinking and data. Many want to know how to action their data and sequence ads and content to work together to keep things fresh and relevant to consumers at any moment.

We’ve also heard a lot about the challenge of maintaining creative quality with programmatic buying. That’s a challenge we’re going to take head-on. We’re bringing high touch creative to programmatic. We plan to roll out a suite of high impact creative formats for programmatic delivery which is something the industry desperately needs.

What do you look forward to most with this partnership?

We look forward to re-imagining what it means to be digital marketing specialists. We are in essence bringing art and science together. Data-driven creative is our art. And with our creative chops combined with the expert minds of NMPi’s analysts, we can push that even further.

We are also looking forward to expanding our global footprint to have service areas in 16 countries and a team of over 340 of the most highly trained experts across search, display, video, social, data and analytics.

Personally, I’m excited about the opportunity to collaborate with our collective of agencies. We’re all specialists in our respective disciplines and we now can work closely and non-competitively on what the future agency model looks like.

What is the most exciting recent development in digital marketing?

Well, to be honest, there are always exciting new developments in digital marketing. We’re always developing emerging formats using new advancements in technology and putting them to work in new ways.

We’re also happy to see that platforms are doing more to create a space to give a creative a voice. Great creative is finally getting a spotlight again which is a huge priority for us.

And lastly, what is your favourite project that you have worked on?

There are so many I consider my favorite, it’s hard to pick just one. A recent favorite would have to be the voice-enabled unit that we worked on with our client and partner True[X] for Amazon Echo. Our team had seen how more and more people were using voice search and we wanted to see if we could put this to work in an ad by using speech to text conversion technology. When True[X] came to us with a voice-activated experience they were working on with Amazon Echo, we had a couple of approaches to recommend. The result was a highly engaging and entertaining voice-enabled ad unit that featured the Echo’s capabilities in a compelling way. This is a great example of the true collaboration we love having with all our partnerships.

 

NMPi to Acquire Creative Specialist, Joystick

Today, we are delighted to announce that NMPi and our sister company, DQ&A, have agreed to acquire a fantastic international digital creative specialist, called Joystick.

Established in 2006, and now with a team of over 90 digital creative experts in New York, Los Angeles, London, Santo Domingo, and the Philippines, Joystick is a market leading creative specialist with extensive expertise in data-driven dynamic ad technologies, and is one of only two DoubleClick Certified Creative Partners in both the UK and the US.

Joystick works with some really incredible and exciting brands including, Disney, Nissan, HBO, and Kroger. In a recent project for Google, Joystick created a dynamic ad which had over 60,000 different creative variations and was localised for an impressive 22 markets and 7 languages.

We are looking forward to joining forces with a company who shares our belief that the perfect blend of technology, data and artistry makes every execution smarter, more dynamic and more effective.

NMPi CEO, Luke Judge, shared his thoughts on why this acquisition is so important: “As data gives us a better understanding of the consumer and their online journey, we are seeing a rapid shift in the digital ecosystem. It’s no longer about choosing channels to run your marketing activity; now the spotlight is on creating a flawless experience for the consumer. This is exactly why we are focused on reinventing what it means to be a digital marketing specialist, and joining forces with Joystick is a major step in that journey, allowing us to offer a more end-to-end service focused on brilliant customer experience.”

With this acquisition, NMPi is now able to directly offer our clients targeted campaign solutions including, Dynamic Ads, Programmatic Creative, and Rich Media Display Ads, as well as tailored digital experiences with Responsive Website Development, Experiential Apps and Campaign Landing Pages.

We sat down with Sara Francis, CEO of Joystick, to get her thoughts on the agreement: “This is an exciting time for our businesses to come together as one strong force. The alignment could not be more perfect with what we do and where we want to go. We look forward to leading the way in digital innovation and collectively creating a compelling offering for clients.”

With over 18 years experience in digital marketing, Sara is a seasoned executive with extensive knowledge in management, client strategy and business development. For the first part of her career, Sara focused primarily on the entertainment vertical working for such companies as Miramax, Deep Focus and Moxie Interactive. In 2010 Sara joined Joystick to lead the Los Angeles office and account management team company-wide before being elevated to CEO.

Our sister company, DQ&A, is Google DoubleClick’s largest EMEA partner in the technology and professional services field. When combined with Joystick’s DoubleClick Creative Partner status, the acquisition forms a strengthened DoubleClick relationship, further solidifying its strategic offering and authenticity within the digital industry.

CEO of DQ&A, Mike Ossendrijver, added: “We saw a significant gap in the market for a solution that will enable our clients to enhance all aspects of the customer’s online media journey, and we couldn’t be more excited to finally close the marketing loop by combining technology, data, media, and now industry-leading creative services. Digital innovation is at the heart of NMPi and DQ&A, and this acquisition will bring further opportunities for us to drive development with the use of Joystick’s Innovation lab and its deep creative industry knowledge and partnerships.”

This news follows our 2017 global expansion into 6 new markets, including 2 offices in the US, as well as our recent acquisition of U.S boutique Paid Social specialists, MediaPact. With DQ&A also launching in South-East Asia, Australia, Africa and Italy, this only serves to strengthen the marketing group’s international presence and localised expertise. As a group, we are now able to boast a global presence of 340 people across 16 offices. 

The acquisition is subject to standard completion procedures and is expected to complete within the month.

If you would like to receive any further information, do not hesitate to get in touch.

NMPi Acquires Boutique Paid Social Specialists, MediaPact

We are excited to announce our acquisition of boutique paid social specialists, MediaPact. Following a year of international expansion in 2017, this kicks off another year of continued growth. Last year, we opened 2 offices in the US, and this will further our growth in the Paid Social market: allowing us to grow our presence in the US market, providing benefits not just to our US clients but those across the globe.

MediaPact is based in Los Angeles, California, offering paid social advertising on a performance model and working with clients such as Fabletics, JustFab and Nicequest. With their specific expertise and our international footprint, it’s a match made in heaven that will further develop our Paid Social offering.

Our CEO, Luke Judge, took a moment to discuss what this acquisition means for the company. “We are always looking for ways to strengthen our service offering and from the beginning, it has been clear that NMPi and MediaPact’s similar heritage, rooted in performance marketing, makes us a great match.”

Paid Social has been an integral part of our proposition for a number of years, and this expansion of our knowledge couldn’t come at a better time. MediaPact’s American influence will help support our continued growth in the US market, and will also allow our clients to gain earlier access to Facebook and Instagram betas that are launched overseas first.

“MediaPact’s knowledge will help amplify our expertise and reach for a service that is growing exponentially within our business,” says Judge.

Nathan McCurley, Senior Customer Success Manager at MediaPact, is also looking forward to the partnership. “Social media marketing remains a vital part of our strategic offering and we’re excited for the joint benefits this acquisition will bring.”

This acquisition demonstrates that we have no plans to slow down after 2017’s successes and that we at NMPi will continue to grow, both in terms of our services and our international activity.  

NMPi Nominated in the Drum Marketing Awards!

After our exciting award wins at the Performance Marketing Awards and Drum Search Awards, we are delighted to have been nominated for the Drum Marketing Awards! The Drum Marketing Awards are international, and focus on marketing teams and their strategies of the year.

We’ve been shortlisted for Retail Marketing Strategy of the Year, once again for our work with Harvey Nichols. Our automation solution allowed us to unleash the power of Google Shopping. It saw us drive successful international activity where no other agency could.

We hope our luck from the previous awards carries over and sees us take home the gold.

The big day is the 30th of May and our fingers are crossed for another amazing evening

NMPi Wins 3 Awards at the Performance Marketing Awards

NMPi are delighted to announce that we won 3 awards in last night’s Performance Marketing Awards, as well as receiving a highly commended.

Our work with East Midlands Trains and CJ Affiliates, “Winning Back The East Midlands From Trainline.com”, received both Best Paid Search Campaign and Best Travel and Leisure Campaign.

Our Google Shopping project with Harvey Nichols, “Unleashing Google Shopping through Automation”, won Best Use of Automation or AI as well as earning a highly commended in Global Excellence.

2017 proved an exciting year for NMPi, with 9 new offices being opened in 8 different markets. The wins last night were a perfect way to round off an amazing year for us. It doesn’t stop here though: we’re planning on making this year even bigger. 

LIVE UPDATE: DoubleClick Tracking Failure

UPDATE: 8:52 AM, 14 March

After less than 24 hours, we have had confirmation from DoubleClick that the error has been resolved.

Though we managed to keep most activity running, any campaigns that were paused have been set live. Furthermore, all campaign tracking has been reinstated.

If you have any questions about the state of your campaigns, please do not hesitate to contact us or your account manager.


DoubleClick is currently experiencing a technical failure, which DoubleClick engineers are in the process of repairing.

From what we have seen the issue appears to be with DoubleClick’s ability to redirect ads, meaning some users are not able to get through to a landing page.  At the moment it is believed that it is a widespread issue, and likely Global.

What to Do

No timeline has been given for a resolution, and as a result, we advise all advertisers using DoubleClick Search to take the following measures in the interim period.

  1. Change automatic sync to manual.
  2. Within AdWords, remove the account tracking template.

For those running display activity via DBM consider pausing your activity, as targeting is based on audiences as opposed to search, where you may not get an opportunity to reach that user again.

However, the exception would be if you are running a promotion, in which case we would recommend keeping it active for retargeting activity.

Removing the tracking template will mean that we are not tracking conversions through DoubleClick but will mean that users are getting to your site without problems.

We have taken these actions with our own clients to protect their paid search campaigns, and have paused paid media activity through Google Shopping, Display run via DBM, and Facebook activity which is tracked via DoubleClick.

Note: If you are using an external tracking solution such as, Marin and Kenshoo, this problem should not be affecting your campaigns.

The problem seems to come in and out, so we recommend keeping a close eye on all of your campaigns.

We are in close contact with multiple teams at DoubleClick as they seek a swift resolution to these difficulties, and we will update this post as soon as we have more information.

NMPi’s Fred Maude Shortlisted for Rising Star

We’re back in the throes of awards season once again, and we’re delighted to announce that NMPi’s very own Fred Maude has been shortlisted for the Industry Rising Star Award in the Performance Marketing Awards! The Rising Star is awarded to an individual under 35, who joined a performance marketing-driven company within the last six years, and looks set to take the industry by storm.

Fred has been with NMPi since June 2016, and is one of our Performance Managers. He’s played a huge part in developing our Google Shopping proposition: developing multiple scripts which have revolutionised how we manage campaigns. His scripts have allowed us to offer Google Shopping on a risk-free CPA. 

He also goes above and beyond for clients, creating and managing product feeds for brands completely free of charge to allow them to run Google Shopping when otherwise they wouldn’t have been able to. The cherry on the cake? He’s demonstrated fantastic account management, great leadership, and is a highly respected member of the NMPi team.

“I’ve known Fred for some time now, but he never ceases to surprise me with what he can do. His technical skills and experience have been known for sometime, but his ability to couple that with his excellent client relationships and the leadership of his team is what really impresses me about him. He not only fully deserves this nomination, but deserves to take home the big prize as well.” – Max Flajsner, Head of Performance.

We’ve always known how talented Fred is, and we’d love to see him win the Rising Star. The good news is, the award is open to a public vote. To vote for Fred, visit: Rising Star Award

 

NMPi Completes International Expansion with New York & Los Angeles Offices

Today, we are really excited to announce the addition of two new offices to NMPi. Over the past year, we have launched our brand in 8 new markets, including, Australia, Malaysia, the Netherlands, Singapore, Switzerland, South Africa, and now New York and Los Angeles in the US!

Our CEO, Luke Judge, took a minute to comment on our rapid international expansion, “Many of our clients are looking globally, especially to the US, to combat the risks associated with faltering exchange rates and the dip in consumer confidence caused by Brexit. By further expanding our global reach to New York and LA we are better placed to service their needs and help them grow their international business.”

With the growth of our global network, we are proud to now boast 24-hour global support for their clients.

“NMPi offices now cover every timezone around the world, giving our clients access to staff 24-hours a day. It’s really exciting for us to be able to offer this level of service. Their customers aren’t just shopping 9 to 5 on weekdays, so we want to have them covered no matter what,” says Judge.

The launch of our US offices follows a significant client win. In September this year, we began delivering Paid Search, Display, Paid Social and Analytics services for US retail group, Fullbeauty Brands, and seven of their subsidiary companies. Fullbeauty Brands has specialised in plus-size clothing for women and men in the US for over 100 years and includes the popular brands Jessica London, ellos, Woman Within, and King Size.

Vice President, Digital Marketing at Fullbeauty Brands, Bobby Missry, is pleased with the partnership so far. “The transition of our paid media channels for 7 brands has been flawless. They truly feel like an extension of the team rather than an agency.”

We currently work with 27 brands in the US including, Saks Fifth Avenue, and Autodesk. “The US has always been an exciting region for us,” explains Alex Moody, Partnerships Director, North America. “The NMPi team and I are looking forward to catching up with all our US clients and partners over the coming months and exploring the opportunities that a permanent base provides including, broadening our strong relationship with Google which has been a major factor in our global success.”

In July this year, we announced a strategic partnership with global technology company, Pitney Bowes. We are helping them strengthen their industry-leading global e-commerce offering with enhanced consumer marketing solutions, including international paid-search campaigns, display advertising, social media advertising and fully optimised Google shopping experiences.

“As a key market for NMPi, the US was the natural next step to continue our international expansion,” states Judge.“Relationships like Fullbeauty Brands and Pitney Bowes are just the beginning, and we are excited to move forward in 2018.”

 

NMPi moves into Asia

In keeping with our global growth strategy, NMPi has launched offices in Singapore and Kuala Lumpur.

The expansion into the Asian market takes advantage of our current international relationship with Clicks2Customers, who have operated in the Asian market successfully for over 7 years. Since October 2016, NMPi has launched offices in Australia, South Africa, the Netherlands, and Switzerland. We’re pleased to finally realise the next step in our global strategy by entering the lucrative Asian market.

“We are excited about the name change as it forms part of the group’s ambitious growth plans for the Asian market. At NMPi we understand that it is important to align to a global marketplace but it is equally important in understanding the local nuances across this region of the world. For this reason, we have localised teams based throughout the ASEAN markets” – Philip Mostert, Managing Director of NMPi Asia.

Our Asian offices bring together an exceptional team of Account Managers, Consultants, and Digital Analysts, who have worked with a number of international clients including, Time Magazine and Standard Charter.

Managing Director, Luke Judge echoed these sentiments, stating, “We have achieved a remarkable amount in the past nine months as we pushed to expand internationally. This expansion allows us to provide our clients with an even greater level of international expertise and local knowledge. It’s been a thrilling year and we still have more planned as we set our sights on the US.”

We offer our clients a full range of digital marketing services: digital strategy and planning, display marketing and media buying, real time bidding (RTB), paid search (PPC), social media marketing, analytics, and data intelligence.

For more information about our services and solutions, click here.